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ServiceNow CIS-ITSM exam is a certification exam designed to test the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. CIS-ITSM exam is intended for individuals who have experience working with ServiceNow and have a deep understanding of IT Service Management processes, including incident management, problem management, change management, and service level management. CIS-ITSM Exam covers a wide range of topics, including ServiceNow architecture, configuration, workflows, reporting, and integrations with other systems.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q90-Q95):

NEW QUESTION # 90
Which of the following statements is true regarding Group Type?

A. Every group can have zero or more types.
B. Every group can have one type.
C. Every group can have one or more types.
D. None of the listed answers.

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 91
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A. Count of Completed Changes per Month, by Category
B. Count of Completed Changes per Month, by Change Type
C. % Unauthorized Changes
D. % Successful Changes

Answer: C,D

NEW QUESTION # 92
How to configure the fields to be copied from the original incident when an incident is copied?

A. Modify the incident property "com.snc.incident.copy.fields"
B. Modify the incident property "com.snc.incident.copy.attributes"
C. Modify the incident property "com.snc.incident.copy.columns"
D. There's a predefined set of fields to be copied and they cannot be changed

Answer: B

NEW QUESTION # 93
An environment has two Apex Triggers: an after-update trigger on Account and an after-update trigger on Contact. The Account after-update trigger fires whenever an Account's address is updated, and it updates every associated Contact with that address. The Contact after-update trigger fires on every edit, and it updates every Campaign Member record related to the Contact with the Contact's state.
Consider the following: A mass update of 200 Account records' addresses, where each Account has 50 Contacts. Each Contact has 1 Campaign Member. This means there are 10,000 Contact records across the Accounts and 10,000 Campaign Member records across the contacts.
What will happen when the mass update occurs?

A. There will be no error, since each trigger fires within its own context and each trigger does not exceed the limit of the number of records processed by DML statements.
B. The mass update will fail, since the two triggers fire in the same context, thus exceeding the number of records processed by DML statements.
C. The mass update of Account address will succeed, but the Contact address updates will fail due to exceeding number of records processed by DML statements.
D. There will be no error, since the limit on the number of records processed by DML statements is 50,000.

Answer: A

NEW QUESTION # 94
Itil users don't have permission to move problems through their life cycles.

A. False
B. True

Answer: B

NEW QUESTION # 95
......

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The Best Accurate Trustable Reliable CIS-ITSM Braindumps Covers the Entire Syllabus of CIS-ITSM

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q90-Q95):

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