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Salesforce-AI-Associate Valid Test Preparation - Free PDF 2025 Salesforce-AI-Associate: Salesforce Certified AI Associate Exam First-grade Latest Dumps Free
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Salesforce Certified AI Associate Exam Sample Questions (Q57-Q62):
NEW QUESTION # 57
What are some key benefits of AI in improving customer experiences in CRM?
- A. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
- B. Fully automates the customer service experience, ensuring seamless automated interactions with customers
- C. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
Answer: C
NEW QUESTION # 58
A service leader wants use AI tohelp customer resolve their issues quicker in a guided self-serve application.
Which Einstein functionality provides the best solution?
- A. Bots
- B. Case Classification
- C. Recommendation
Answer: A
Explanation:
"Bots provide the best solution for a service leader whowants to use AI to help customers resolve their issues quicker in a guided self-serve application. Bots are a feature that uses natural language processing (NLP) and natural language understanding (NLU) to create conversational interfaces that can interactwith customers using text or voice. Bots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the customer's intent and context."
NEW QUESTION # 59
What is the key difference between generative and predictive AI?
- A. Generative AI creates new content based on existing data and predictive AI analyzes existing data.
- B. Generative AI finds content similar to existing data and predictive AI analyzes existing data.
- C. Generative AI analyzes existing data and predictive AI creates new content based on existing data.
Answer: A
Explanation:
"The key difference between generative and predictive AI is that generative AI creates new content based on existing data and predictive AI analyzes existing data.Generative AI is a type of AI that can generate novel content such as images, text, music, or video based on existing data or inputs. Predictive AI is a type of AI that can analyze existing data or inputs and make predictions or recommendations based on patterns or trends."
NEW QUESTION # 60
A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to accurately predict current customer behavior.
What Is a crucial factor that the developer should consider during selection?
- A. Size of the dataset
- B. Age of the dataset
- C. Number of variables ipn the dataset
Answer: A
Explanation:
"The size of the dataset is a crucial factor that the developer should consider during selection. The size of the dataset refers to the amount or volume of data available for training an AI model. The size of the dataset can affect thefeasibility and quality of the AI model, as well as the choice of AI techniques and tools. The size of the dataset should be large enough to provide sufficient information for the AI model to learn from and generalize well to new data."
NEW QUESTION # 61
A sales manager wants to improve their processes using AI in Salesforce?
Which application of AI would be most beneficial?
- A. Data modeling and management
- B. Sales dashboards and reporting
- C. Lead soring and opportunity forecasting
Answer: C
Explanation:
Explanation
"Lead scoring and opportunity forecasting are applications of AI that would be most beneficial for a sales manager who wants to improve their processes using AI in Salesforce. Lead scoring can help prioritize leads based on their likelihood to convert, while opportunity forecasting can help predict future sales or revenue based on historical data and trends. These applications of AI can help optimize sales processes by providing insights and recommendations that can increase sales efficiency and effectiveness."
NEW QUESTION # 62
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