Exam ITIL-4-BRM Review, ITIL-4-BRM Actual Exam Dumps

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

A. Managing business relationship exceptions
B. Maintaining business relationship models
C. Developing business relationship models
D. Coordinating interactions between the service provider and service consumer

Answer: D

Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.

NEW QUESTION # 27
Which is an example of the 'explore' step of the service relationship journey?

A. Downloading a trial version of a service provider's software offering
B. Providing a service provider feedback about a desired new feature
C. Contacting a provider's service desk for assistance using a product
D. Checking a service provider's reviews online before contacting the organization

Answer: D

Explanation:
"Explore" involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.

NEW QUESTION # 28
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

A. Level 4
B. Level 3
C. Level 5
D. Level 2

Answer: A

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.

NEW QUESTION # 29
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

A. 1 and 3
B. 1 and 2
C. 3 and 4
D. 2 and 4

Answer: D

Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.

NEW QUESTION # 30
Which activity is typically shared between a business relationship manger and business relationship agent?

A. Maintaining relationships with service consumer stakeholders
B. Reviewing business relationships
C. Developing business relationship models
D. Following business relationship models

Answer: A

Explanation:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.

NEW QUESTION # 31
......

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Exam ITIL-4-BRM Review, ITIL-4-BRM Actual Exam Dumps

Best-selling ITIL-4-BRM test-taking Questions Exam Review

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q26-Q31):

2025 Excellent 100% Free ITIL-4-BRM – 100% Free Exam Review | ITIL-4-BRM Actual Exam Dumps

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